By Live Chat
Mobile App: After login, go to “Help Center” and select “Chat With Us”.
Online Banking: After login, click the chat option on the bottom right-hand corner of the page.

By phone
+1 833.468.8356 (U.S.)
+86 400.842.3268 (China)

Our customer service representatives will be available during the following business hours:

U.S. Time (PT)
Monday - Thursday: 12:00AM - 2:00AM, 6:00AM - 12:00AM
Friday: 12:00AM - 2:00AM, 6:00AM - 7:00PM
Sunday: 6:00PM - 12:00AM

China Time (Beijing)
Monday: 10:00AM - 6:00PM, 10:00PM - 12:00AM
Tuesday - Friday: 12:00AM - 6:00PM, 10:00PM - 12:00AM
Saturday: 12:00AM - 11:00AM

By email
Talk2Us@EastWestBank.com