You can only cancel a Bill Pay payment if the payment status is listed as “Pending” in your bill payment history.
When using Bill Pay on the Mobile App, follow the instructions below to cancel a Bill Pay payment:
- On the bottom of the dashboard, tap Move Money
- Tap Pay Bills to enter the Bill Pay page and tap on the upper right corner
- Tap Payment History and locate the payment that you would like to cancel
4. Tap Cancel this transaction to cancel the payment
Note: Bill Pay can only cancel a payment that’s in a pending status. Please contact the payee directly for handling cancellation of a payment that is in an in-progress or complete status
When using Bill Pay in Online Banking, follow the instructions below to cancel a Bill Pay payment:
- Sign in to Online Banking
- Select Move Money > Pay Bills > View Scheduled Payments and locate the select the payment that you would like to cancel
- Select Cancel this transaction to cancel the payment