Your Bill Pay payment history only displays payments scheduled to occur within the next 3 months.  If the payment was scheduled with a Pay On date that is further than 3 months from today, you won't be able to view it in your Bill Pay Payment History. If you have questions about a scheduled payment or if you need to a scheduled payment that is not showing in your Bill Pay History, please contact customer service at (CN) +86 400.080.5290 or (U.S.) +1 833. 468. 8356.