Can I fund my account in a currency other than USD?

Your East West Bank account is a US dollar account and can only receive funds in US dollars. Any currencies other than the US dollars first ...

What is a SWIFT code?

A SWIFT code is an international code that identifies a specific bank worldwide. It's also known as a Bank Identification Code (BIC).A SWIFT...

How do I fund my East West Bank account through a U.S. bank, brokerage or financial institution via ACH transfer?

1. Go to your U.S. bank, brokerage account or financial institution and add your account as a recipient. 2. You will need to provide your Ac...

How do I fund my East West Bank account through another U.S. bank or financial institution via wire transfer?

To fund your East West Bank account from another U.S. bank, brokerage account or financial institution via wire transfer, contact the bank, ...

What is a Wire Transfer?

A Wire Transfer is a method of transferring funds electronically between banks from one account to another. Typically, East West Bank will c...

How do I fund my East West Bank account through another non-U.S. bank or financial institution via wire transfer?

To fund your East West Bank account from another non-U.S. bank, brokerage account or financial institution via wire transfer, contact the ba...

I am expecting an incoming wire, when should I expect to receive my funds?

For International wire transfers the delivery time varies, depending on the country and the sending bank’s processing requirements. Addition...

What is East West Bank's SWIFT code?

East West Bank’s SWIFT code is EWBKUS66XXX.

Are there any fees associated with an incoming wire?

Generally, East West Bank will charge a $10 fee for each incoming wire transfer. If the amount received is not what you expected, please fir...

Summary of funding method

https://www.velobank.com/cn/resources/tutorial/funding-summary.html

How do I contact the Customer Service Team?

By Live ChatMobile App: After login, go to “Help Center” and select “Chat With Us”. Online Banking: After login, click the chat option on th...

Is there a fee associated with requesting a East West Bank debit card?

For debit cards mailed to a non-U.S. address we charge a $20 fee to cover the international shipping and handling costs, which allows us to ...

Which address will you mail my East West Bank debit card to?

When requesting a debit card in the mobile app, if your East West Bank checking account has an in-China address you’ll be asked to enter a o...

Can I use my East West Bank debit card in China, even though my account is in US dollars?

You'll be able to use your East West Bank Visa debit card in China at Merchants or ATMs displaying one or more of the following network logo...

Which ATMs will accept my East West Bank debit card?

You can use your East West Bank debit card at any ATMs that display any one of the following logos: Visa®, Plus ®, STAR®, NYCE&...

What fees will I be charged when using my East West Bank debit card at the ATM?

If you have a East West Bank Premier Checking account, no fee will be charged when using an East West Bank ATM, or an ATM that displays the...

What is a Certificate of Deposit (CD)?

A certificate of deposit (CD) is an interest-bearing deposit account, where funds must remain in the CD account for a certain length of time...

How safe are CDs?

The FDIC (Federal Deposit Insurance Corporation) insures up to $250,000, per insured bank for each ownership category. East West Bank is an ...

What is the minimum deposit amount to open a East West Bank CD?

The minimum initial deposit to open a East West Bank CD is $1,000.

How can I fund my East West Bank CD Account?

Your CD account must be funded at the time of opening by transferring available funds from your East West Bank Premier Checking account.

What happens when my CD matures?

We will send you a maturity notification via email and SMS, 15 days before your CD matures.You will have a grace period of 7 calendar days a...

What is an early withdrawal penalty?

If you withdraw funds from your CD prior to the maturity date, you will be charged an early withdrawal penalty, which will be calculated bas...

What fees and service charges are associated with my CD account?

We do not charge any account-related fees; however, other service fees may apply. Please refer to the East West Bank Fee Schedule for additi...

Can I make additional deposits to my CD?

No, additional deposits cannot be made to your East West Bank CD. If you would like to invest additional funds, you can open an additional E...

What should I do if I would like to increase the balance in my CD?

If you would like to invest additional funds, you can open an additional East West Bank CD.Or, if you prefer, when your existing CD matures,...

What does credit mean in the U.S.?

In the U.S. credit is an important tool for consumers. It can help people buy a home, pay for college or help start a business.  Consum...

How does the East West Bank Secured Card help me build credit?

A history of on time payments and moderate use of credit card accounts, along with other factors, helps build a good credit history.  Y...

Will the East West Bank Secured Card help me build credit if I don’t have a Social Security Number?

Your history of payments and usage along with other account data is transmitted to Experian monthly regardless of whether you have a Social ...

What is a secured credit card?

It is a credit card that allows you to establish or rebuild credit with responsible use.  Secured cards require a refundable security d...

What do I need to apply for East West Bank Secured Credit Card?

You need to meet the following requirements to apply: 1) You must be 18 years old or older 2) Have a US home addresses in one of the follow ...

Do I need a Social Security Number to qualify for East West Bank Secured Credit Card?

A Social Security Number is not required to apply.

Will applying for East West Bank secured credit card generate an inquiry on my credit report?

Yes, if you submit an application, an inquiry will be placed on your credit file.

Will my East West Bank Secured Credit Card say "secured" on it?

No, your East West Bank Secured Card does not have the word “secured”on it.

Does my security deposit cover my monthly payments for charges I make to my East West Bank Secured Credit Card?

No, your monthly payment must be made each month and cannot be withdrawn from your security deposit. You can pay more than your monthly...

Can I get my security deposit back?

Security deposit holds are released three (3) business days after your application is declined or withdrawn for considerationYour security i...

Do you use my security deposit to cover any balances on the account after it is closed?

No, you are responsible for continuing to make at least your minimum monthly payment each month.  Your security is held, in full, until...

Does my security deposit earn interest?

Your security deposit may earn interest if it is being held in a consumer account where interest is accrued based on the terms and condition...

The East West Bank Secured Credit Card asks for information about my assets. Do any assets I list have to be in the U.S.?

No, you can include your financial assets from outside of the U.S.

If I am approved, how long does it take until I receive my East West Bank secured credit card?

Once your application is approved, you can expect to receive your card in about 10 days to the addresses you provided in application.

Can my application for East West Bank Secured Credit Card be declined?

Yes.  Just like any credit card, there are conditions that could cause your application for this credit card to be declined.

How should I contact the customer service for East West Bank Secured Credit Card issues?

Before you receive your card, you can call (CN)+86 400.080.5290 or (U.S.) +1 833. 468. 8356 for general inquiries or application status. Aft...

How can I close the East West Bank secured credit card account?

You can call the number on the back of your card to close the secured credit card account. When you close your account, we will continue to ...

What is secured credit card?

https://www.velobank.com/cn/resources/tutorial/secured-card.html

What is East West Bank Bill Pay?

East West Bank Bill Pay allows you to pay bills from your East West Bank checking account to payees located in the U.S.  You can also u...

Which payees can I make a payment to using East West Bank Bill Pay?

Currently, East West Bank Bill Pay only supports payments made to payees within the East West Bank Bill Pay’s payee network. These paye...

Can I use East West Bank Bill Pay to make a payment to a payee located in China?

No. East West Bank Bill Pay only supports payments made to U.S. based companies. Foreign companies that offer products or services in the U....

How will payments made after the East West Bank Bill Pay cutoff time be handled?

Any payment made after the East West Bank Bill Pay business day cutoff time will be processed in the next business day. The East West Bank B...

What fees will I be charged if I make a payment using East West Bank Bill Pay?

East West Bank does not charge a fee for using the East West Bank Bill Pay service.    You may incur a Non-Sufficient&nb...

What is the maximum single payment amount I can send to a payee?

The maximum single payment amount you can send to a payee is $99,999.99.  

Where can I find my payee account number and zip code?

Please refer to your payee billing statement to obtain your account number, payee address, and payee zip code.  

When will the bill payment be debited from my East West Bank Checking account?

If your payment was processed electronically, you can expect that your East West Bank checking account will be debited on the Pay On date yo...

I scheduled a payment, but I don't see it in my Bill Pay Payment History?

Your Bill Pay payment history only displays payments scheduled to occur within the next 3 months.  If the payment was scheduled with a ...

What is Snap Check?

Snap Check is East West Bank’s mobile deposit service, which allows you to snap a photo of the front and back of a paper check for deposit ...

What types of checks can I deposit using Snap Check?

You may use Snap Check to deposit original checks (i.e., personal, business, or government checks) that are payable to and properly endorsed...

What are my Snap Check Limits and where can I find them?

Mobile Deposit Limitsa. Mobile Deposit Amount LimitsService Type Daily Limit Rolling 30 Day LimitMobile Deposit $5,000 1 $25,000 21. Daily L...

What are the Snap Check endorsement requirement?

Before you snapping your check photos, please sign (endorse) the back of the original check and write “For Mobile Deposit Only” below your s...

How will I know if there’s a problem with my mobile deposit after I submit it?

If we encounter any issues when processing of your check. we’ll send a written alert to your primary address by U.S. mail. If the bank that ...

What should I do with my paper check after using Snap Check?

After successfully depositing your check using Snap Check you should securely store the original check for 14 days after your deposit, and t...

Are there fees for using Snap Check?

Currently, there are no fees for customers to use Snap Check to deposit checks, although returned check fees may apply if the check is retur...

What is the daily cut-off time for making a Snap Check deposit?

Snap Check deposits made after 9:00 PM Pacific Time, Monday – Friday (excluding U.S. Federal Holidays) will be processed the next business d...

I deposited a check via Snap Check, but I don't see it in my Transaction History?

Checks deposited via Snap Check will appear in your Transaction History once they have been processed. If you make your deposit on a busines...

When will the funds from my Snap Check deposit be available to use?

Generally, funds from a Snap Check deposit made on a Business Day before the 9:00 PM Pacific Time cutoff, will be available no later than th...

Can I apply for a U.S. mortgage if I live in China?

Yes, you can apply for a U.S. mortgage with East West Bank even if you live in China and are not a U.S. citizen or U.S. resident. Unlike som...

What’s Alipay transfer?

With Alipay transfer you can send money from your East West Bank account to your own or another individual’s personal Alipay account in Chin...

How can I send an Alipay transfer?

To initiate an Alipay transfer to a new recipient, login to the mobile app and tap “Transfer”. Select “Create new recipient” in the “Send t...

How long will it take for my Alipay recipient to receive the funds?

After we successfully process your Alipay transfer request and debit the funds from your account, we’ll send you an email indicating the dat...

How much is the fee for sending an Alipay transfer?

East West Bank charges $15 for each Alipay transfer.

Are there Alipay transfer limits?

Yes. Each Alipay account is subject to limits on the amount of foreign exchange transfers it can receive. These limits are set and enforced ...

Can I send money to someone who has an Alipay account that is not in China?

Currently, we only support Alipay transfer to accounts in mainland China. Additionally, the account holder must be a Chinese national.

Will the quoted foreign exchange rate change after submission?

No. The recipient’s delivery amount will be based on the foreign exchange rate confirmed with you prior to submission. Please note, the f...

Why was my Alipay transfer returned?

If your Alipay transfer was returned, it could be due to one or more of the following reasons:• If this is the first time your recipient is ...

For what purposes can I use Alipay Transfer to send money?

Currently, the transfer purposes supported by the Alipay Transfer Service are Home Remittance and Salary.Home Remittance allows you to send ...

How much time do I have to fund my account before it is automatically closed?

Checking accounts must be funded within 30 days of opening. Accounts that are not funded within 30 days, or that at any time maintain a $0 b...

How to reopen an account after it has been closed due to no initial funding.

If your account has been closed due to no initial funding, you can reopen it by sending a funding deposit. The initial funding must be a sin...

How do I close my East West Bank Checking account?

Ensure your remaining account balance is transferred out of East West Bank to close your account. Once completed, please contact our agents...

How much do I need to fund on my first deposit?

For East West Bank, you must fund a minimum of $2,500 within 30 days to open the Checking Account. This must be done in one deposit. Anythin...