Where can I find my East West Bank checking account number?

To find your account number on the mobile app, tap your account on the Dashboard. On the Transaction History page, tap Account Details to vi...

How can I view my statement?

On the dashboard tap on your account balance to enter the transaction history page. Tap Account Details, then tap View Statements.

What is my routing number?

The routing number is a nine digit number used to identify a U.S. financial institution.​Within the U.S. you’ll need to provide both your Ea...

What is an ACH transfer?

ACH transfers are electronic payments made through the ACH Network – a U.S. nationwide network that enables the transfer of funds betwe...

What is a wire transfer?

A wire transfer is a method of transferring funds electronically between banks from one account to another.​Wire transfers from a U.S. bank ...

What is an IBAN?

An IBAN (International Bank Account Number) is a unique number used to identify a customer’s bank account. Not all countries use IBANs, but ...

What is a Swift code?

A SWIFT code is an international code that identifies a specific bank worldwide. It's also known as a Bank Identification Code (BIC).​A SWIF...

What are trial deposits?

When setting up an ACH transfer from a U.S. bank, brokerage or third party payment provider to your East West Bank account – you may be aske...

How do I avoid being charged a monthly maintenance fees for my Premier e-Checking account?

The $25 monthly maintenance fee will be waived if you maintained a minimum average monthly balance of $2,500 in your Premier e-Checking acco...

What are the password reset requirements?

Your new password must contain a minimum of:Eight characters, (at least one upper case and one lower case letter), and one number (numbers 0...

Where can I find my East West Bank checking account number?

On the mobile app dashboard simply tap your "Available Balance" to navigate to the Transaction History page, then tap on the three...

How do I fund my East West Bank checking account?

You can fund your East West Bank checking account using one of the following methods: - Fund through your brokerage account using an ACH Tra...

What is my routing number?

The routing number is a nine digit number used to identify a U.S. financial institution.Within the U.S. you’ll need to provide both your Eas...

What are my transfer limits?

Your transfer limits will vary depending on the type of transfer. In the mobile app you can check your transfer limits via the mobile app, n...

How long does it take for funds to be transferred from my East West Bankaccount to other financial institutions?

The time it takes for funds to reach the recipient’s bank account depends on the transfer option chosen. Typically, it will take: - U.S. Dom...

What is intermediary bank and why do I need to provide this information for international wires?

Some International Wires will require you to indicate an Intermediary Bank as part of the wire instruction. An intermediary bank is simply ...

Sometimes my transfer takes longer than expected, why?

Although most Wire and ACH transfers will be received by the estimated delivery date, they may take longer due to various reasons, such as: ...

When I request to send a wire, what address should I provide under "Recipient account address"?

We collect the recipient address to comply with US regulations. For your own accounts, provide the address that you registered with the oth...

What is IBAN number?

An IBAN (International Bank Account Number) is a unique number used to identify a customer’s bank account. Not all countries use IBANs, but...

Do I need a East West Bank debit card?

U.S. and China debit cards are different. Your East West Bank debit card number is linked to your East West Bank checking account number bu...

What is an ACH transfer?

ACH transfers are electronic payments made through the ACH Network – a U.S. nationwide network that enables the transfer of funds between ba...

How do I avoid monthly account maintenance fees?

The $25 monthly maintenance fee will be waived if you maintained a minimum average monthly balance of $2,500 in your East West Bank Premier ...

What is Red Envelope and how can I send one?

A Red Envelope is a monetary gift that can be sent to your friend’s or family member’s East West Bank account on holidays or special occasio...

What information do I need to wire funds in my account?

To fund your account through a foreign bank, brokerage account or financial institution via wire transfer, contact the bank you wish to tran...

What are the fees associated with wire?

East West Bank will charge a processing fee for incoming and outgoing wire transfers:• Incoming - $10 per transaction• Outgoing U.S. - $30 p...

Why haven’t I received my wired funds even though it shows as processed on my sending bank?

While your sending bank may show “processed”, East West Bank receives international wires within 5-7 business days. This is because the fund...

How do I send my invite link?

You are able to copy and paste the link to distribute the link. You may also use the share button within the app.