How do I request a debit card?

If you have a Premier e-Checking or Student e-Checking, you can order a debit card in the mobile app under Manage Account > My Debi...

How long will it take to receive my debit card?

Upon requesting your debit card in the mobile app, you should expect to receive your card within: ​7 – 10 business days, if shipping wi...

How do I activate my debit card?

You'll be able to activate your debit card directly from within the mobile app once you receive it. To activate your deb...

Which ATMs will accept my debit card?

You can use your debit card at ATMs that display any one of the following logos: Visa®, Plus ®, STAR®, NYCE®, PULS...

What are my debit card ATM withdrawal and spending limits?

To view your specific debit card limits, login to the mobile app and tap Manage Account  > My Debit Cards > View card limits...

What fees will I be charged when using my debit card at an ATM?

You won't be charged a fee when using an East West Bank ATM, or an ATM that displays the Allpoint® or MoneyPass® logo. ​For other AT...

Do I need a debit card?

No, a debit card is not required for deposits, wires and transfers. Therefore, a debit card will not be automatical...

Can I use my debit card outside of the U.S., even though my account is in US dollars?

You'll be able to use your Visa® debit card globally at Merchants or ATMs displaying one or more of the following network logos: Visa&re...